Policies

RETURNS,

If your coffee order arrives and it’s incorrect, please email us at grace@graceandpeaceinc.com ASAP with a photo of what you received and your order number so that we can replace it with the correct coffee. Unfortunately, due to the nature of some items, perishable goods (like coffee beans) cannot be returned.

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DAMAGES, ISSUES, AND CANCELLATIONS

Please inspect your order upon receipt and contact us immediately if the product is defective or damaged, or if you received the wrong item so that we can correct this for you.

We are not liable for orders shipped to the wrong address due to customer error. To prevent such occurrences, please review your shipping information carefully before completing your purchase and verify the accuracy of your address details in your order confirmation email. 
If you purchased our coffee or merchandise through a retailer, please check that retailer's return policy. Most retailers honor returns and exchanges.
If you have a concern about the order you received, please email us at grace@graceandpeaceinc.com.  Please include your order number and a photo of the incorrect and/or damaged product received.

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EXCHANGES

As mentioned above, products to be exchanged must be in the same condition as when you received them, unworn and unused. To start an exchange, contact us at grace@graceandpeaceinc.com within 14 days of purchase. To exchange merchandise that was gifted to you, please include the original purchaser’s name and email address or order number.

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REFUNDS

We will notify you once your return has been received and inspected. If approved, you’ll be refunded to your original payment method within 10-14 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at grace@graceandpeace.com.